FAQ

All answers to your questions about pk 66 in one place

Deposits, support, cricket betting, live casino and responsible gaming — find detailed answers to the most frequently asked questions by pk 66 users on this page. If anything is unclear, check the sections below.

Minimum deposit ৳200
Withdrawal 5–30 minutes
24/7 live chat support
Responsible Gaming

Limits and controls

pk 66 believes that gaming should be for entertainment. Following our responsible gaming policy, we have put various measures in place to keep players safe.

Some common signs are: spending more than your budget, chasing losses by playing repeatedly, neglecting family or work because of gambling, and being unable to stop even when you try. If you notice these signs, contact the pk 66 support team or take a break. Getting help on time is important.

The minimum age for all activities at pk 66, including casino and sports betting, is 21. Age is verified when opening an account. Accounts belonging to underage users are closed immediately and any deposited funds are returned. A national ID card or passport is accepted as proof of age.

Yes, pk 66 lets players set daily, weekly or monthly deposit limits. Once a limit is set, it takes a short time to take effect on the account, but increasing it takes a little longer to process. Contact the support team to set a limit — it is an effective way to keep yourself in control.

A cooling-off period means temporarily pausing your account for a set time (such as 7 days or 30 days). Self-exclusion is a longer break, which can range from 6 months to permanent. In either case, submit a request via 24/7 live chat or email and pk 66 will act quickly. Promotional messages are also stopped during this period.

pk 66 always advises — set a clear budget before playing and stick to it. If you feel you are losing control, talk to the support team. There are also various government and private organisations in Bangladesh that provide mental health support. You will find more details on the responsible gaming page.
Customer Service

Support questions

The pk 66 support team is available in Bengali and English, seven days a week, twenty-four hours a day.

Yes, pk 66 support agents can assist in Bengali and English. This is provided with Bangladeshi players in mind, so that no problem goes unsolved because of a language barrier. You can ask questions directly in Bengali on live chat.

pk 66 support is active 24 hours a day, 7 days a week — including public holidays, Eid and any other special day. If you have a problem at night or early in the morning, contact us via live chat or email and an agent will respond quickly. There are no set offline hours.

Before contacting support, have the following on hand: your registered username or email address, a brief description of the issue, the transaction ID (if it is payment-related), and the time the issue occurred. Providing these details allows the support agent to resolve the matter quickly without having to ask for the same information repeatedly.

pk 66 has two direct support channels: live chat — you can start an instant chat from any page after logging in to the site; and email — for detailed matters or sending documentation. For urgent issues, live chat is the fastest option. There is no phone number or WhatsApp channel.
Payments

Deposit questions

Deposit easily via bKash, Nagad, Rocket and bank transfer. Starting from a minimum of ৳200.

In most cases a deposit is credited within a few minutes. If 15–20 minutes have passed, keep your bKash or Nagad transaction ID handy and contact pk 66 live chat. The agent will verify it using the transaction ID and resolve it quickly. Bank transfers may take slightly longer.

pk 66 itself does not add any additional processing charge on deposits. However, your mobile banking service (such as bKash or Nagad) may deduct a send-money or other charge according to their own rules — that depends on the policy of the relevant service and is outside pk 66's control.

Log in to pk 66, go to the deposit section and select Nagad. Send money from Nagad to the designated number and enter the transaction ID in the deposit form. Your balance will be updated within a few minutes. The minimum deposit is ৳200. Make sure you are sending to the correct number.

The minimum deposit at pk 66 across all payment methods is ৳200 — for bKash, Nagad, Rocket and bank transfer alike. The same limit applies whether you are playing slot games, live casino or sports betting. Starting with a small amount and building up experience gradually is a sensible approach.

When depositing with bKash, keep these points in mind: verify the active bKash number shown on the site carefully, use 'Send Money' (not payment), and write your pk 66 username in the reference or note field if instructed. Submit the ID in the deposit form as soon as the transaction is done — if you delay, manual verification may be needed.
Sports Betting

Cricket and sports betting

From the Bangladesh Premier League (BPL) to the ICC T20 World Cup — find full details about cricket betting at pk 66 here.

Yes, pk 66 offers betting on BPL, IPL, ICC T20 World Cup and Bangladesh Tigers international matches. You can choose from various markets including match winner, top batter and total runs. The range of markets grows during the regular season.

Multiply your stake directly by the decimal odds to get your total return. Example: in a limited-overs match, Team A has odds of 2.10 and Team B has odds of 1.75. If you bet ৳500 on Team B and Team B wins, you receive ৳500 × 1.75 = ৳875 back (a profit of ৳375). If Team A wins, the full ৳500 is lost.

In an accumulator or multi bet, the odds of all selections are multiplied together. Example: if three selections have odds of 1.50, 1.60 and 1.80, the combined odds are 1.50 × 1.60 × 1.80 = 4.32. On a ৳100 bet you would receive ৳432 back — but if even one selection loses, the full ৳100 is gone. The potential return is higher, but so is the risk.

If a match is abandoned due to rain or officially declared a no-result, the bet is generally voided and the stake is returned. However, if a valid result is declared via the DLS method, settlement is based on that result. In an accumulator with multiple matches, the no-result selection is removed and the remaining selections are used for settlement.

Yes, pk 66 offers in-play or live betting. Odds change and new markets open as the match progresses — such as what will happen on the next ball or who will take the next wicket. These markets move quickly, so decisions need to be made with attention.
Live Gaming

Questions about live casino

Find answers to common questions about live dealer games from top studios including Evolution and Pragmatic Play Live. Detailed information is available on pk 66's Aster Live Casino page.

In roulette, a ball is dropped on a spinning wheel and you bet on which number or colour it will land on. Simple bets such as red/black or odd/even pay close to 1:1. Betting on a specific single number has a lower chance of winning but a higher payout. In live roulette a real dealer spins the wheel, making the experience more authentic.

In live dealer games, a trained dealer in a studio uses real cards or a wheel and streams it directly to your screen via video. You can also chat. Studios like Evolution and Pragmatic Play Live provide this type of game. A good internet connection is needed to place bets.

Yes, pk 66's live casino works well on mobile. Android and iOS apps are available through official channels, or you can play directly in a mobile browser. For a good streaming experience it is best to use Wi-Fi or 4G/5G, especially for high-definition streams such as live roulette or baccarat.

Teen Patti is a very popular card game in South Asia and pk 66 offers JILI's Teen Patti Joker and Teen Patti 20-20. Each player receives three cards and tries to win with the best hand — a trio (three of the same card) is the highest. The rules are similar to poker but simpler.

Andar Bahar is a traditional South Asian card game. The dealer places a card in the middle and you bet on which side — Andar (inside) or Bahar (outside) — a card of the same value will appear first. The game is simple and fast. Various studio versions are available in the pk 66 live casino section.
Have more questions?

Talk directly to Support

If you can't find your answer on this page, pk 66's support team is always ready. Ask in Bengali or English — you'll get a quick response either way.

Live Chat

After logging in to the site, start an instant live chat from any page. Active 24/7.

Email Support

For detailed issues, contact us by email: